Refund/ Cancellation Policy

Damages, Returns, Exchanges, and Refunds

If you don’t receive your order within 10 days of receiving your shipping confirmation email, please contact us at kim@glowbygrounded.com with your name and order number, and we’ll look into it for you.

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Damages

If your order arrives damaged in any way, please email us as soon as possible at kim@glowbygrounded.com. Please include your order number, details of the damage, and a photo of the item’s condition.

We address damages on a case-by-case basis and will do our best to work towards a satisfactory solution.

Please save all packaging materials and damaged goods, as they may be needed to contact the shipping carrier and make a claim.

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Returns

Due to the nature of our product, we do not accept returns.

Refunds

Refunds will be assessed on a case- by-case basis.

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Contact

If you have any further questions or would like more help, please don’t hesitate to contact us at kim@glowbygrounded.com.